There are just a few steps S4N encourages you to do first before contacting Technical Support. These steps are as the following:

1. Update the device's drivers you are experiencing trouble with from the manufactures website. Example: Adaptec SCSI Controller keeps dropping the RAID 5 Array. Go To Adaptec.com and download the latest drivers for the card.
   
   
2. Upgrade the device's firmware revision if applicable.
   
   
3. If you have a RAID system and are experiencing trouble with either the controller card or the drives, contact the RAID Manufacture of the device you are having trouble with first. This is important because the manufacture of the RAID device will much better aid you in solving your issue because they are the maker of the card and know their product thoroughly. (See below list of Contact Numbers for RAID Controller Technical Support)
   
   
   • Adaptec Technical Support - 1-321-207-2000 (must have your TSID # ready) TSID # is located on the Controller Card Itself and in the "Documentation Package" supplied with your server. (Contained on a small white sticker).
   • 3WARE Technical Support - 1-877-883-9273, toll free, or
     1-408-523-1111
   • Promise Technology - 1-408-228-6300 Press Option # 4

    

After you have come to a conclusion on what is wrong with your machine, contacting Servers4Networks is simple. Call us at 973-263-9041. Have your Invoice or Serial Number of your machine ready.

To return any merchandise back to S4N, you must contact Technical Support and receive an RMA #. Again the Technical Support Line is: 973-263-9041

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